LME Full Cycle SOP

Step 1: Log in to Citrix

If you encounter issues accessing Citrix, contact the Transport Support team at TransportOperationalSupport@cemex.com during EST business hours. After hours, contact GSC at 844-432-36396 or via Chat for immediate assistance.

Navigate to the Citrix Portal at https://bapps.cemex.com/Citrix/bappsWeb/ and sign in with your credentials.

If you have issues while trying to launch LoadMaster from Citrix, here are some solutions:

LoadMaster Application Not Opening Reinstall Citrix WorkSpace How to Clear the Cache and Cookies in Your Web Browser DELL Latitude LoadMaster Fix (apply this for a better LoaMaster performance) Log off a LoadMaster or Apex session from Citrix Connecton Center

Step 2: Open LoadMaster

If you encounter issues accessing LoadMaster, contact the Transport Support team at TransportOperationalSupport@cemex.com during EST business hours. After hours, contact GSC at 844-432-36396 or via Chat for immediate assistance.

Once logged into Citrix:

Go to All Apps.
Make sure you see the LoadMaster icon.
Click on the star to Add to Favorites so it appears under your favorite apps for quicker access.

Create Your Own Menu

How do you create your own menu in LoadMaster?

Go to Main Menu
Search for the window you want to have on the main screen
Drag it to the main screen
Right click to name it differently or change the icon

After you finish setting up your menu, the screen should appear as shown below.

Dispatch Setup

Select the correct date tab at the bottom of the screen to set up dispatch for the next day.
In Column C (Preloaded), enter driver restart times.
If the driver is preloaded, highlight the cell in teal blue.
Once all drivers start times are entered, add their loads to build the schedule.
Use the colors from the Key Coding Color Table to mark loads, notes, alerts, and other details appropriately.

We pull our loads from TMS, which are sent over from Logistics. Please make sure the date is entered under “Shipment Requested Date Time” in the format shown below:

09/10/25

To accept or return any loads we cannot take, follow the steps in the attached file labeled “TMS – Accepting Load Process.”

TMS – Accepting Loads

Need to learn how to request access or how to create a manual order in TMS?

How to Request Access to TMS TMS Manual Order

1. Open Tomorrow’s Plan

Select Transportation Smart Bench
Open Default Search
Select Tomorrow’s Plan
Under Shipping Request Date Time → enter 07/30/25 (example)
Under Load Carrier ID → enter US716902
Press Enter

2. Move Loads to Worklist

Highlight all loads by checking the box next to Origin Location Name
Select Cascade
Select Send to Worklist

3. Work from Shipment Legs Worklist

Minimize Tomorrow’s Plan using the arrow
Open Shipment Legs Worklist

4. Plan & Dispatch Loads

Select the load(s) you are scheduling for dispatch
To select multiple loads, hold Ctrl and click each load
Click Remove to remove them from your list

5. Cancel Remaining Loads

Highlight all loads left (that are not being taken)
Select Cascade to Loads
Highlight all loads again
Go to Tender Operations
Select Cancel Load Tender

Z-mitting Loads in LoadMaster

Select the load you want to assign
Select the driver you are assigning the load to
At the top of the screen, click Preassign
The load will change color once preassigned
After the load changes color, click Z-mit at the top of the screen
Click OK to confirm
Repeat until all loads are assigned
Once complete, go down the list and verify that every load has been assigned to a driver